Insight - the RMA Blog
Fake news is not new! But it is now creating a whole new sector in issues and reputation management. Since the US Presidential election it has become and industry in itself. However, it was around long before that with the continuous climate change debate, the use of coal for power generations, coal seam gas exploration, mystic and botanical healing powers, the list goes on and on.
The Financial Services Royal Commission is opening a new page in issues and reputation management. The ‘draining of the swamp’ has begun in the public’s eyes and the perception of the banking and financial services industries is destroying every corner-stone of their reputation – trust, credibility, responsibility and accountability.
In 2016 Aon Global Risk Management Survey ranked damage to brand and reputation as a top concern for CEOs. This year, KPMG reported crisis and reputation management as a priority for Boards. 2018 will see crisis response preparedness take on a greater perspective...
Communication is transitioning to a ‘new era’ in service delivery efficiency and effectiveness today.
Victorian business and government were delivered a wake-up call this month in crisis communication management and community engagement with the release of the Hazelwood Mine Fire Inquiry report and recommendations. The Inquiry, headed by former Supreme Court Judge Bernard Teague AO, who also headed the Black Saturday Bushfires Royal Commission, has virtually told all companies and government that international best practice should be the operating standard with their communication and community engagement plans.